We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please:

  • Discuss the matter with a reception supervisor
  • If not resolved, then please put this in writing to the practice manger or via our website

The most appropriate member of the team will deal with any written complaint received.

The Complaints Lead for our practice is Dr Harper.

You may also request a copy of the complaints leaflet.

If you do not want to complain directly to the GP practice, NHS Frimley ICB are responsible for investigating complaints for the services  in Surrey Heartlands.They can be contacted via:


Telephone:  0300 561 0290



South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill



GU11 1AY